Privacy Policy

Effective Date: 12/1/2024

Midway HotSpot LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, https://midwayhotspot.com, or interact with our services, including text message communications as part of our 10DLC campaign.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

• Name: First and last name.
• Contact Information: Email address and phone number.
• Vehicle Information: Make and model of your car.
• IP Address: Automatically collected when you visit our website.

b. Payment Information

Payment processing is securely managed by Stripe. We do not store or process your payment details directly. For more information on payment processing, please refer to Stripe's privacy policy.

2. How We Use Your Information

Your information is used for:

• Reservation Management: Confirming and managing your parking reservation.
• Customer Communication:
  • Notify you about your reservation or respond to inquiries.
  • Coordinate shuttle pickup when you text "Ready" to our office number.
  • Provide updates in case of delays.
• Operational Support: To improve our services and website functionality.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging opt-in data and consent; this information will not be shared with any third parties.

3. Opt-In Consent for Text Messaging

By submitting your phone number, you are authorizing Midway HotSpot LLC to send you text messages regarding your reservation and shuttle coordination. As part of compliance with 10DLC campaign regulations:

• You will only receive messages related to your reservation.
• Messaging frequency will vary.
• Message and data rates may apply based on your mobile carrier.
• To opt out of text communications, reply "STOP" to any text message. To re-enable, text "START." Or reply "HELP" for more information.

4. How We Share Your Information

We do not sell or trade your personal information. However, we may share it in these situations:

• Service Providers: To support operational functionality (e.g., reservation confirmation or email services).
• Legal Compliance: To comply with legal obligations, regulations, or government requests.

Note: Your phone number is never shared with any third parties.

5. Data Storage

Your information is stored securely using industry-standard practices. Specifically:

• Personal information is stored in secure databases and access is restricted to authorized personnel only.
• Data is protected with encryption and other technical safeguards to prevent unauthorized access.
• We store data in compliance with applicable privacy and security regulations, including GDPR and CCPA where relevant.

6. Security

We employ appropriate technical and organizational measures to safeguard your information. However, no system is entirely secure, and we cannot guarantee absolute protection.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

8. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect or solicit information from children.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have questions or concerns about this Privacy Policy, you may reach us at:

Midway HotSpot LLC
4901 W 47th St.
Chicago, IL 60638
Phone: 312-500-7750
Email: [email protected]